Privacy Policy

Last updated: 16 August 2026

I take your privacy seriously and aim to handle your personal information responsibly, securely and transparently.

This privacy policy explains what information may be collected when you use this website, contact me, purchase a product or enquire about my services.

Who I am

This website is operated by Andy Whelan QCH Therapy.

For questions about this privacy policy or how your personal information is handled, please contact:

Email: andycogh@gmail.com

Information I may collect

Depending on how you use this website, I may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Information you provide through a contact or enquiry form

  • Information relating to an order or purchase

  • Appointment or booking information

  • Technical information about how you use the website, such as browser, device and website usage information

If you enquire about therapy, you may choose to provide information about your wellbeing or the reason you are seeking support. Please only provide information that is necessary at the initial enquiry stage.

How I use your information

I may use your personal information to:

  • Respond to enquiries

  • Arrange appointments

  • Provide services you have requested

  • Process and administer purchases

  • Provide access to digital products

  • Communicate with you about an existing enquiry, booking or order

  • Maintain appropriate business and financial records

  • Operate, maintain and improve this website

  • Meet legal or regulatory obligations

I will not sell your personal information to other organisations.

Payments and online purchases

If you purchase a product or service through this website, payment information may be processed by the payment provider used by the website.

I do not need to receive or store your full payment card details myself in order to process an online payment.

Squarespace

This website is created and hosted using Squarespace.

Squarespace may process information about website visitors and customers in order to provide website hosting, security, analytics, ecommerce and related services.

Cookies and website analytics

This website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Other cookies, including analytics cookies, may help me understand how visitors use the website.

Where required, you will be given a choice about non-essential cookies through the website's cookie settings.

You can change your cookie preferences through the cookie controls available on the website.

Sharing your information

I only share personal information when it is necessary for the operation of my business, provision of a service, processing of a purchase, or where I am legally required to do so.

This may include trusted service providers involved in areas such as:

  • Website hosting

  • Payment processing

  • Appointment or booking services

  • Email and communications

  • Professional or administrative services

These organisations may process information on my behalf or under their own legal responsibilities.

How long I keep your information

I do not keep personal information for longer than it is reasonably necessary.

Different types of information may need to be kept for different periods depending on why it was collected and any legal, professional or contractual obligations that apply.

Information relating to therapy clients may be subject to separate professional record-keeping and confidentiality requirements.

Keeping your information secure

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data-protection law gives you rights concerning your personal information. These can include the right to:

  • Ask what personal information I hold about you

  • Ask for inaccurate information to be corrected

  • Ask for information to be deleted in certain circumstances

  • Restrict or object to certain uses of your information

  • Withdraw consent where consent is the basis on which information is being used

  • Request your information in a portable format in certain circumstances

If you would like to exercise any of these rights, please contact me using the email address above.

Marketing

I will not add you to a marketing mailing list simply because you have contacted me or purchased something.

If I introduce optional email marketing in the future, I will provide an appropriate way for you to choose whether you want to receive it and to unsubscribe.

Complaints

If you have concerns about how I handle your personal information, please contact me first so that I have the opportunity to address them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

I may update this privacy policy occasionally to reflect changes to the website, my services or legal requirements.

The date at the top of this page will show when it was last updated.